The content of the website https://ersaatelier.com/ (hereinafter referred to as the site or website) is the exclusive property of ERSA ATELIER S.R.L. (hereinafter referred to generically as ERSA or the Owner).
The Owner has all intellectual property rights (including database rights) regarding trademarks, service marks, logos, and all other materials presented on this site, unless otherwise stipulated. The Owner’s rights are protected by the current Romanian legislation.
The website is a web portal for presenting the products and services offered.
The Owner is not and will not be legally responsible in any case and for any inadvertence or erroneous description of the information presented on the site. To obtain detailed and complete information about the services provided by the Owner, you can contact their representatives either by phone or in writing, using the contact details provided by the Owner in the dedicated contact sections.
At the same time, the Owner is not responsible in any way for the content provided by third parties, the content of advertising sections, advertising messages, or the content of external pages to which references are made within the site.
None of the materials that make up the content of this site constitute a firm offer to contract, and even more so, they do not constitute an offer for the sale-purchase of any service.
Reproduction, distribution, or publication in any form of the content of the materials presented on this site, regardless of the form they take, by any person without the prior written consent of the Owner is prohibited.
The Owner reserves the right to suspend, modify, add, or delete portions of the site’s content at any time. Additionally, the Owner reserves the right to restrict users’ access to part or all the site’s content.
Users may use the content of the websites only for personal use, and none of the actions described below are permitted without obtaining the prior written consent of the Owner:
- Removing or altering the content or the marks that identify the copyright Owner’s rights over the content;
- Modification, publication, transmission, in any manner or form, as well as participation in the transfer, sale, or distribution of materials created by reproducing, modifying, or displaying the content, in whole or in part, from the site;
- Reproducing or storing the content, as well as sending this content to any other website, server, or any other means of information storage, if the purpose of this activity is commercial.
- Any action or attempt that violates the above provisions will entitle the Owner to exercise the right to address the legally competent courts to sanction such an act.
Certain parts of the content published on the websites may be provided by third parties with whom the website has contractual relationships in this regard. Additionally, within the site’s content, there may be advertising sections where advertisements from third parties will be displayed. The website is not responsible in any way for the content provided by third parties, whether it is advertising or not. Additionally, the site is not responsible for the content of external pages to which it refers from within.
Suggestions and complaints
Complaints or any kind of notifications or suggestions regarding the way of accessing the Owner’s website are only taken into consideration based on a written address from visitors, sent in electronic format, by filling out the electronic form provided in the Contact section or sent to the address office@ersaatelier.com .
A properly filed complaint includes the identification details of the person (first and last name) as well as a description of the issue that is the subject of the complaint. Additionally, the complaint must include at least two of the following contact details: address, phone number, and email address.
After receiving the complaint, the Owner will immediately take the necessary measures to resolve the reported issue and commits to sending a written response within a maximum of 30 days from the date of receipt, through one of the communication methods provided in accordance with the above provisions.
Cookies
ERSA ATELIER website uses cookies, which are data stored on the user’s hard drive, containing information about them. The use of cookie mechanisms represents an advantage for visitors, as it allows the memorization of browsing options on the site such as the language in which the site is displayed, the type of filters applied when displaying certain pages, the memorization of the username and password for quick access to the site’s content, etc.
Not accepting a cookie does not mean that the user will be denied access to browse the site or read its content. With the help of cookies, website owners can monitor and segment users’ interests in certain areas or applications of the site, which subsequently allows them to improve their browsing experience, introduce relevant content for the user, etc.
This site is dedicated to use by individuals or retailers for the purpose of purchasing products and services offered by ERSA, within the limits and in accordance with the provisions contained in the “Terms and Conditions ” below.
CONDITIONS FOR PURCHING AND USE OF ERSA PRODUCTS AND SERVICES
- 1. DEFINITIONS:
Products and Service Packages: represent those products and/or services of clothing creation, identified under the generic names “wedding,” “evening,” or “atelier,” which are presented and made available to the User on the website https://ersaatelier.com/, as well as the pages created by ERSA on the platforms: Facebook, Instagram, YouTube, Pinterest, Vimeo, or any other such online media of the social media type, and which can be purchased by placing an Order, in accordance with these Terms and Conditions.
Beneficiary: the individual or retailer for whom the purchase of products or services and the corresponding payment are made. For clarity, this refers to the individual or retailer who has or obtains access to the content on https://ersaatelier.com/ , the communication means provided by ERSA, and who purchases, for their own benefit or for the benefit of another person (Beneficiary), Products or Service Packages offered by ERSA.
Order: an electronic or written document that serves as a form of communication between ERSA and the Beneficiary, through which the Beneficiary conveys to ERSA, via the website or an email address owned by ERSA and previously communicated to the Beneficiary, their intention to purchase products or services from the website owned by ERSA.
ERSA: means, in the context of this document, the company ERSA ATELIER S.R.L. – an economic entity registered with the Trade Register of Romania under number J40/712/2011, Sole Registration Number 27945367, with its registered office in Bucharest, 2nd District, 4th Dobrota Street, having its place of business located in Bucharest, 1st District, 35th Frumoasa Street, Building A, 1st Apartment.
Product: represents the material good resulting from a work process, generically defined as the totality of objects or goods obtained in the production process, as mentioned on the website ersaatelier.com and which are offered for purchase to the Beneficiary, who expresses their intention to purchase the products mentioned in the above section.
Service: refers to the specialized activity carried out by specialized personnel related to the services offered by ERSA, as mentioned on the website ersaatelier.com, and which are offered for purchase to the Beneficiary, who expresses their intention to purchase the services mentioned in the above section.
User: The Beneficiary or any other natural or legal person who accesses the ERSA website https://ersaatelier.com/ for the purpose of viewing the products or services offered by ERSA.
- 2. PURCHASING POLICY OF PRODUCTS OR SERVICE PACKAGES
The beneficiary will access the “wedding” or “evening” sections on the website https://ersaatelier.com/ and will be able to choose from the products presented in the mentioned menus.
The Beneficiary will contact ERSA either by phone, through the electronic form available in the Contact menu on the main page, or by email at office@ersaatelier.com . The message will contain the Beneficiary’s contact details.
Within 3 working days from the moment the message is received, the Beneficiary will be contacted to schedule appointments in order to accurately identify the requirements regarding the products and/or services they intend to purchase.
In case you are not contacted within this timeframe, please notify us of this matter at the previously mentioned email address.
ERSA will deliver the purchased products and/or services only after the Beneficiary has agreed to the offer presented by ERSA, which contains the following details: the products and/or services to be purchased, their value, the delivery/completion deadline for the products and/or services, as well as the payment of the advance amount, under the conditions mutually agreed upon by ERSA and the Beneficiary. The range of products and/or service packages and the information regarding them can be modified at any time by ERSA.
ERSA cannot be held responsible for any damages that the Beneficiary or any third party may suffer as a result of ERSA fulfilling any of its obligations under the order and for damages resulting from the use of the Products and Services after delivery, particularly for their loss.
The Beneficiary assumes the correctness and accuracy of the data provided, including their own and the beneficiaries’ contact information.
- 3. PRICE AND PAYMENT METHOD
The payment for the Products and/or Service Packages ordered can be made exclusively at the ERSA premises or at the declared ERSA work point, in cash or using the Beneficiary’s debit or credit card.
In the case where the card is associated with an account in a currency other than Ron, transactions are carried out in lei, at the exchange rate of the issuing bank for that specific card.
Through ERSA, payment can be made with a personal or company card, under fully secure conditions. The cards accepted for payment are those issued under the VISA (Classic and Electron) and MASTERCARD, MAESTRO logos, if they have a CVV2/CVC2 code.
The processing of card data is done exclusively through Banca Transilvania. ERSA does not request or store any details related to your card and will never ask for your card’s PIN code.
ERSA and the banks it collaborates with have taken all necessary measures to ensure the security of your data, but the transmission of data and information is the sole responsibility of the Beneficiary.
- 4. TAKING OUT RIGHT
The Beneficiary has the right to notify ERSA in writing that they are withdrawing from the acquisition of Products or Services, without penalties and without invoking any reason, within 14 working days from the date the Beneficiary receives the order confirmation message.
Exceptions regarding the right of withdrawal and the payment of costs related to orders canceled during their execution: Considering the particularity and uniqueness of the products and/or services provided by ERSA, the Beneficiary’s right of withdrawal from the Contract does not apply if the Beneficiary has placed the order and, by mutual agreement with ERSA, the activity of creating the product and implicitly providing the service related to the product has begun.
In this situation, the Beneficiary declares that they agree to pay ERSA the value of the services already provided by it, as well as the products used by ERSA for the purpose of producing the respective good/product, regardless of the stage of completion of the product.
Return request. In the event that the Beneficiary has made an advance payment for the purchase of Products or Services and, for objective reasons, wishes to withdraw from the respective Package, the Beneficiary must send an explicit return request from the email address office@ersaatelier.com, including the identification details of the Beneficiary, the identification details of the Package of Products or Services, the Beneficiary’s bank account in which the amount is to be refunded, and the branch where the account is opened.
If the Beneficiary withdraws from the acquisition of the Package of Products or Services in accordance with this clause, ERSA will no longer provide that service.
The contract for the purchase of products and/or the provision of services concluded under these conditions represents a distance contract.
- 5. FORCE MAJEURE
Neither party shall be liable for the non-performance or improper performance – in whole or in part – of any obligation arising under this contract, if the non-performance or improper performance of the respective obligations was caused by force majeure, as defined by law.
The party invoking force majeure is obliged to notify the other party, within 48 hours of the occurrence of the event and to take all possible measures to limit its consequences.
If within 5 days from the occurrence, the respective event does not cease, the parties have the right to notify the termination of the contract by operation of law without either party claiming damages.
- 6. NOTIFICATIONS
Any notification is considered valid if it is sent to the address of the ERSA ATELIER S.R.L. workplace: Bucharest, 1st District, 35th Frumoasa Street, Building A, 1st Apartment or to the email: office@ersaatelier.com , where all details related to the request will be mentioned.
In the case where the notification is sent by postal mail, it will be transmitted via registered letter with acknowledgment of receipt (A.R.) and is considered received by the recipient on the date mentioned by the receiving postal office on this acknowledgment.
If the notification is sent by email, it is considered received on the first working day after it was dispatched.
Verbal notifications are not considered if they are not confirmed through one of the methods provided in the previous paragraphs.
- 7. APPLICABLE LAW
The law applicable to the legal relationships generated by accessing the ERSA website is Romanian law.
- 8. PROCESSING OF PERSONAL DATA
ERSA has implemented at the company level the document titled Privacy and Personal Data Protection Policy, which is available on the ERSA website https://ersaatelier.com .